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At Develop Health, we prioritize the sanctity and safety of every piece of data that interacts with our system. We’ve combined industry-standard practices with cutting-edge technology and partnerships to guarantee that our operations are transparent, compliant, and secure.

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Regulatory Compliance

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HIPAA Compliant

Our commitment to patient data privacy is unwavering. We ensure strict adherence to the Health Insurance Portability and Accountability Act (HIPAA) protocols, ensuring the security and confidentiality of all patient health data. Our HIPAA-compliance certification is through Vanta, a trusted name in the industry.

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SOC 2 Type 2 Certified

Develop Health is SOC 2 Type 2 certified, demonstrating our ongoing commitment to maintaining the highest standards of data security, availability, and confidentiality. This certification validates that our security controls are not only well-designed but have been tested and proven effective over time.

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vCISO Partnership

Our collaboration with Rhymetec, a distinguished vCISO, allows us to strengthen our cybersecurity measures continually. This partnership ensures the continual integrity and resilience of our systems against potential threats.

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AI Model Management

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LLM Integration

We leverage state-of-the-art large language models to power our platform. Our infrastructure is designed to be model-agnostic, allowing us to integrate the most capable and secure AI models available. This ensures dynamic, high-quality, and prompt response generation tailored to address complex medical queries.

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Zero Data Retention Policy

We’re ardent advocates of data privacy. We maintain zero data retention agreements with our AI providers, ensuring that any patient data sent for processing is neither stored nor retained for model training purposes.

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Business Associate Agreements

We maintain Business Associate Agreements (BAAs) with our AI providers, adding an extra layer of legal and ethical security. These agreements assure our clients that patient data handling is performed with the utmost responsibility and in full compliance with healthcare regulations.

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Autofilling Patient Safety Checks

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Hybrid Answer Generation

Our AI-powered system uses a unique blend of iterative LLM calls and explicitly coded rules. This ensures that responses to medication prior authorization inquiries are both accurate and reliable.

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Confidence Assessment

Each AI-generated response undergoes a rigorous confidence assessment. By sidestepping the autofill of answers that fall below a certain confidence threshold, we ensure the paramount safety of the patients.

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Answer Modification Monitoring

We actively monitor any user modifications to AI-provided answers. This feedback loop allows us to refine and enhance the accuracy and utility of our responses continually.

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Quality Assurance Before Deployment

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Evaluation at Scale

Prior to releasing any updates or changes to our AI-driven operations, we conduct expansive internal evaluations. This ensures that any changes are aligned with our commitment to providing consistent, high-quality patient support. With Develop Health, you’re choosing a partner that places patient data security, privacy, and safety at the forefront. Let’s navigate the future of healthcare with confidence and peace of mind.