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At Develop Health, we believe that well-informed patients are empowered to participate actively in their care. Our Patient Notifications system is designed to keep patients informed through the Benefit Verification (BV) and Prior Authorization (PA) processes in a way that respects their time and attention.

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Multi-Channel Communication:

  • Preferred Pathways: Patients can set their preferred communication channels such as email, SMS/text messages, mobile app alerts, or voice calls.
  • EHR Patient App Integration: When available, we utilize the EHR’s patient app for communications, provided the EHR supports messaging through its API. This allows for a seamless experience within the environment patients may already be familiar with.
  • Configurable by Providers: Healthcare providers can configure the communication pathways in line with their operational protocols and patient preferences, ensuring a personalized and efficient communication flow.

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Transparent Communication

Clear and consistent communication is key to patient satisfaction and adherence to treatment plans. Our platform ensures that patients are updated about their care status, reducing uncertainty and building trust.

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Benefit Verification (BV) Notifications:

  • Outcome Alert: Upon completion of the BV, patients are promptly notified of the results, detailing their coverage and any potential out-of-pocket costs.

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Prior Authorization (PA) Notifications:

  • Submission Alert: When a PA request is submitted, patients receive a notification confirming the action has been taken.
  • Progress Reports: Updates on the PA request status are sent to keep the patient informed throughout the decision-making process.
  • Approval or Denial: Patients are alerted immediately once a decision is reached, with instructions for next steps if the PA is denied or information on medication pickup if approved.

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Thoughtful Communication Strategy

We aim to strike the perfect balance between keeping patients informed and respecting their inbox. To achieve this, we’ve implemented a smart batching system.

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Intelligent Batching of Notifications:

  • Event Proximity Analysis: Our system is programmed to analyze the timing of automated events. If multiple notifications are triggered within a short timeframe, they are intelligently batched into a single, comprehensive message.
  • Essential Updates: Only pivotal information that requires patient attention or action is communicated, avoiding redundant or unnecessary messages.

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Benefits of Our Patient Notification System:

  • Reduced Message Fatigue: By batching notifications, patients receive relevant information without the overwhelm of too many messages.
  • Timely and Relevant Updates: Notifications are sent at critical points in the BV and PA processes, keeping patients adequately informed without cluttering their communication channels.
  • Patient-Centric Approach: Patients can control how they receive notifications, making the communication process more comfortable and aligned with their preferences.

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Conclusion:

Develop Health’s Patient Notifications system underscores our commitment to patient-centered care. Through strategic batching, multi-channel communication options, and customizable provider configurations, we ensure that patients are kept in the loop effectively and efficiently. This approach not only enhances the patient experience but also supports better care coordination and health outcomes.